Returns and Refunds

Parts Online NZ is committed to providing high-quality products and service. Please review our refund and return policy below:

If your item is faulty or does not match the description, we will gladly offer a full refund, including the cost of postage, or a replacement, upon return of the item in its original condition.

If a part is purchased in error or you change your mind, a return may be accepted at our discretion, subject to the following conditions:

The item must be unused, unfitted, and returned in all original packaging, in resalable condition.

A 40% restocking fee will apply to cover handling and processing costs.

Return shipping costs are the responsibility of the customer.

We strongly recommend carefully reviewing the product description and verifying part numbers before purchase.

If you have purchased the incorrect part, we may be able to offer an exchange for the correct item, subject to availability and the conditions above. The restocking fee may still apply.

Refunds will not be provided in the following cases:

Incorrect installation

Parts that have been fitted, used, damaged, or are not returned in original packaging

Items returned incomplete or not in resalable condition

All parts should be installed by a qualified mechanic to ensure correct fitment and operation.

We do not cover any labour costs associated with the fitting, removal, diagnosis, or reinstallation of any part, whether original or replacement.

To avoid purchasing the incorrect part, please carefully review part numbers, product images, and fitment information provided. If you are unsure, please contact us prior to purchasing and we will be happy to assist.